Delivery & Returns

Delivery

We offer FREE DELIVERY on all UK orders and charge £6 for international delivery.

We aim to dispatch orders within 48 hours but as many items are made to order please allow up to 5 days, if you need your item sooner then please get in touch and we'll see what we can do!

Orders are sent by Royal Mail's signed for/tracked service.

If your item is being sent as a gift and you would like it to be gift wrapped and/or include a handwritten message then just leave a note when you check out and we'll take care of it for you.

Please note that international orders may incur additional customs or import duty charges depending on the destination country, unfortunately we are unable to cover these costs and they are the customers responsibility. If you would like to find out how much these charges will be, we recommend contacting your local customs office before placing an order.

Returns & Exchanges

 Whilst we hope that you love what you buy, if you are not completely satisfied with your order, we are more than happy to offer an exchange or refund.

 

Please return the item/s to us (unused and in their original packaging) within 21 days and we will issue a full refund as soon as we receive them.

Please return your item/s to the address below and include your name and order number.

Lyon Rose

32 Hampden Hill

Ware

SG12 7JX

If you need to contact us regarding a return or exchange then please email hello@lyonrose.com and we'll aim to get back to you within 48 hours.

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©2020 LYON/Rose